What is Salesforce and What Does It Do? The Definitive Guide
Salesforce is a cloud-based customer relationship management (CRM) platform used by many businesses around the globe. Here is your definitive guide to how Salesforce works, what it does, and how to use the software.
What is SIP Trunking? The Definitive Guide to Session Initiation Protocol Trunks
SIP trunking is one of the most modern concepts to understand when it comes to telecoms. It is suitable from small businesses to major corporations due to its numerous advantages.
What is a Cloud Contact Center? The Definitive Guide to Cloud-Based Contact Centers
A cloud contact center is a suite of tools and applications that enables your customers to reach you over multiple channels. Check out our definitive guide.
What is Microsoft Teams? The Definitive Guide to Teams
What is Microsoft Teams? Microsoft Teams offers a better way for work teams to communicate and collaborate. Amidst the vast variety of collaboration and communication tools available out there, Microsoft Teams is a single solution that contains many key features normally found in separate, stand-alone…
What is VoIP? The Definitive Guide to Voice over IP Calling
A VoIP telephone system utilizes Internet Protocol to make calls, instead of using telephone lines. In this article you will learn everything there is to know about VoIP. What is VoIP? What does VoIP stand for? The acronym of VOIP is voice-over-internet protocol. It is…