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    Greg Corwin

    Greg is the product marketer for ULTATEL. He develops and markets products that help people do their best work, and enables the businesses they work for grow their revenue.
    illustration of a call center manager presenting call center analytics
    Customer Experience

    Using Call Center Analytics To Improve Customer Experience 

    Call center analytics is an important component of the overall customer experience. Learn more about it and why it matters by reading this article.

    Greg Corwin, 1 year ago, Last Updated May 24th, 2022 0 9 min read  
    illustration of effective call center quality monitoring
    Customer Experience

    5 Best Practices for Effective Call Center Quality Monitoring 

    Discover the 5 best practices for effective call center quality monitoring and how that will make your business thrive.

    Greg Corwin, 1 year ago, Last Updated May 24th, 2022 0 7 min read  
    example of contact center outsourcing
    Unified Communications

    The Complete Guide to Contact Center Outsourcing 

    This is a comprehensive guide on contact center outsourcing, how it works, its pros and cons, costs, and how to choose one for your business.

    Greg Corwin, 1 year ago 0 11 min read  
    businesspeople researching what is a contact center
    Unified Communications

    What is a Contact Center? 

    Learn what is a contact center , how it works, how it differs from a call center, its benefits, types, and why you need one for your business.

    Greg Corwin, 1 year ago, Last Updated March 23rd, 2023 0 8 min read  
    illustration of how social media improves customer experience
    Customer Experience

    How Social Media Improves Customer Experience 

    Social media is an invaluable tool to improve your customer journey and experience. Read here to learn how to use social media in your business.

    Greg Corwin, 1 year ago, Last Updated May 24th, 2022 0 6 min read  
    woman in a virtual meeting asking how to share screen
    Solutions

    How to Share Screen (Zoom, Teams, Facetime, and Google Meet) 

    Want to know how to share screen on Zoom, Teams, Facetime, and Google Meet? Here’s a step-by-step guide.

    Greg Corwin, 1 year ago 0 4 min read  
    businessman researching what is a voip firewall and how does it work
    VoIP

    What is a VoIP Firewall and How Does it Work? 

    VoIP firewall is critical to any network security strategy. Learn what a VoIP firewall is and the best practices to boost your VoIP security.

    Greg Corwin, 1 year ago 0 6 min read  
    hosted contact center agent working
    Unified Communications

    What Is a Hosted Contact Center? 

    A hosted contact center is a powerful solution to meet customer expectations. Find out the benefits and features of hosted contact center services here.

    Greg Corwin, 1 year ago 0 8 min read  
    person using smartphone and MacBook to research ways small businesses save money with cloud communications
    Unified Communications

    7 Ways Small Business Save Money with Cloud Communications 

    If you are a small business you can save money by switching to cloud communications. Check out seven ways to reduce costs with cloud-based phone systems.

    Greg Corwin, 1 year ago, Last Updated June 20th, 2022 0 5 min read  
    omnichannel contact center agents working
    Unified Communications

    What is an Omnichannel Contact Center? 

    Omnichannel contact centers will take your customer experience to the next level. Learn what features you should consider when choosing one.

    Greg Corwin, 1 year ago 0 7 min read  
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