What is a Softphone and Does your Business Need One?
What is a softphone? This is a program that is changing the way people do business. Let’s take a look at how softphones are replacing traditional telephone systems.
PSTN: The Definitive Guide to Understand Public Switched Telephone Networks
Learn what PSTN is, how it works and compares to modern communication solutions, and find out the best solution for your business.
What Is Average Handle Time and How Can You Reduce It?
Average Handle Time or AHT is a metric used in contact centers to measure the average duration of one transaction. Here You’ll learn more about AHT and how to reduce it.
How and Why to Implement an Auto-Attendant on Your Phone System
An auto-attendant system helps you interact with customers more efficiently. This article shows you how they can help you improve customer service.