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    Tim Phelps

    As a leading expert in digital marketing, integrated campaigns and marketing strategies, Tim has led award-winning marketing communications teams for several communications companies. In addition to serving as the Director of Marketing for ULTATEL, he is also the Kansas City president for the American Marketing Association.
    a man setting up a phone system
    Unified Communications

    How to Set Up a Small Business Phone System 

    Here is a detailed guide on how to set up a small business phone system.

    Tim Phelps, 1 year ago 0 3 min read  
    happy contact and call center agents
    Unified Communications

    Contact Center vs. Call Center: Choosing One for Your Business 

    We put contact center vs. call center to the test in this article. Find out which is more beneficial for your business.

    Tim Phelps, 1 year ago 0 4 min read  
    call center agents using enterprise voip phone systems
    VoIP

    What is Enterprise VoIP? 

    Enterprise VoIP offers advanced functionality for large businesses. Here’s all you should know about enterprise VoIP and its must-have features.

    Tim Phelps, 1 year ago 0 3 min read  
    small business owners deciding what phone system to use
    Unified Communications

    Best Phone System Options for Small Businesses 

    Not sure which phone system your business needs? In this article, we discuss the best phone system options for small businesses.

    Tim Phelps, 1 year ago 0 4 min read  
    a woman wearing mask to protect herself from covid-19
    Unified Communications

    Changes in Communication Landscape Following the COVID-19 Pandemic 

    There are evident changes in the communication landscape since the COVID-19 pandemic.

    Tim Phelps, 1 year ago 0 3 min read  
    call center agents experiencing cloud contact center features
    Unified Communications

    6 Most Useful Cloud Contact Center Features for Your Business 

    Here are the most helpful cloud contact center features to help you choose the right cloud call center provider for your business.

    Tim Phelps, 1 year ago 0 3 min read  
    a call center agent recording a call
    Productivity

    How Call Recording Makes Your Sales Team More Productive and Successful 

    If you are part of a sales-driven team and are not recording calls, you are missing out on a great deal of insight. Call analytics from your CRM dashboards undoubtedly provide valuable insights into your team’s performance, but call recording is on a whole different…

    Tim Phelps, 1 year ago 0 4 min read  
    two business men researching enterprise phone system options
    Solutions

    What to Look in an Enterprise Phone System When Choosing One For Your Business 

    Here is everything you need to look out for when choosing an enterprise phone system for your business.

    Tim Phelps, 1 year ago 0 4 min read  
    a call center agent learning intelligent call routing technology
    Solutions

    What is Intelligent Call Routing? 

    Intelligent Call Routing systems identify a caller, the reason for calling, then route them to the right agent. Learn more about them in this article.

    Tim Phelps, 1 year ago 0 6 min read  
    business men discussing a phone system to use for their small business
    Unified Communications

    6 Factors to Consider When Choosing a Phone System for Your Small Business 

    Deciding the right phone system for your small business can be complicated. Here are six factors to consider when choosing a business phone system.

    Tim Phelps, 1 year ago 0 4 min read  
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