What Is Average Handle Time and How Can You Reduce It?
Average Handle Time or AHT is a metric used in contact centers to measure the average duration of one transaction. Here You’ll learn more about AHT and how to reduce it.
What is Contact Center as a Service (CCaaS)?
CCaaS is a cloud-based subscription service that provides communication tools to contact centers. Here, you will find all you need to know about it.
How and Why to Implement an Auto-Attendant on Your Phone System
An auto-attendant system helps you interact with customers more efficiently. This article shows you how they can help you improve customer service.
12 Professional Business Voicemail Greeting Examples
Voicemail greetings might be the first impression potential clients will have of your business. Read below for 12 different examples of voicemail greetings.
What is a SIP Proxy Server and How Does It Work?
Are you wondering what a SIP proxy server is and exactly how it works? In this short blog post, we will go over everything that you need to know.
VoIP FAQs: 20 Questions and Answers About VoIP
Looking to boost your business using VoIP? Check out our answers to some of the most popular VoIP FAQs.
What is Telecommuting and What Are Its Benefits?
Learn all about telecommuting and what makes it a staple for companies in the decade.
What Is a Hosted Phone System?
Did you know a hosted phone system provides you a fully functional telephone service for business communications? Here’s all you need to know about it.
What is UCaaS? The Definitive Guide to Unified Communications
UCaaS provides enterprise-grade communication solutions in the cloud. This article will give an insight into the UCaaS market and how it can boost your business.
VoIP Troubleshooting: 5 Common VoIP Problems and How to Fix Them
“Why is my VoIP not working?” is a question many VoIP users don’t expect to ask – especially not in the middle of crucial meetings. Find here VoIP troubleshooting tips.