Customer Service - ULTATEL Blog

Professional Phone Etiquette Featured Image

ULTATELNovember 19, 2020November 11, 2020No comment

13 Tips for Professional Phone Etiquette in 2021

When your phone rings, there can be only four types of people who want to connect with you – our family, friends, colleagues, or clients. […]

17 Call Center Metrics & KPIs to Measure in 2021 Featured Image

Customer Service

ULTATELNovember 10, 2020November 5, 2020No comment

17 Call Center KPIs & Metrics to Measure in 2021

As a call center manager, you need Key Performance Indicators (KPIs). Call center KPIs are anchors that keep call centers steady, preventing them from capsizing […]

10 Reasons Why A Contact Form Is Important For Your Website Featured Image

Customer Service

ULTATELSeptember 22, 2020September 21, 2020No comment

10 Reasons Why A Contact Form Is Important For Your Website

A website can make or break a business. A good webpage will draw in more clients, while a bad one could sink a million-dollar idea. […]

Customer Service

ULTATELSeptember 14, 2020October 12, 2020No comment

17 Important Customer Service Skills (And How to Improve Them)

To be good at customer service, you have to have a certain set of skills. Some of them are innate, while others can be learned […]

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