Customer Experience

10 Tips on How to Handle Difficult Customers

Difficult customers can be a pain, especially if you don’t know how to deal with them. Learn how to handle difficult customers using these 10 tips.

Sales & Marketing

Response Bias: Definition, Types, Examples, and How to Avoid It

Learn about response bias, the types, examples, and how to avoid them for customer satisfaction.

Customer Experience

Survey Fatigue: What is It and How to Prevent It?

Survey fatigue can have a severe impact on the feedback you can gather from customer surveys. Read here to learn why that is and how to prevent it.

Work Culture

10 Effective Ways to Improve Company Culture

Strong company culture is one of the pillars of any successful company. Read here to learn how to improve company culture in your company.

Unified Communications

UCaaS vs. CCaaS: What’s the Difference and Which One is Better?

UCaaS vs. CCaaS, which is best for your business? Read here to learn the difference between them and why you might need both.