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Professional Phone Etiquette Featured Image

ULTATELNovember 19, 2020November 11, 2020No comment

13 Tips for Professional Phone Etiquette in 2021

When your phone rings, there can be only four types of people who want to connect with you – our family, friends, colleagues, or clients. […]

How to Answer the Phone at Work Featured Image

Communications

ULTATELNovember 12, 2020November 5, 2020No comment

How to Answer the Phone at Work (Professionally and Creatively)

The adoption of modern communication tools such as social media, live chat, and emails for everyday life has seeped into the workplace, much to the […]

17 Call Center Metrics & KPIs to Measure in 2021 Featured Image

Customer Service

ULTATELNovember 10, 2020November 5, 2020No comment

17 Call Center KPIs & Metrics to Measure in 2021

As a call center manager, you need Key Performance Indicators (KPIs). Call center KPIs are anchors that keep call centers steady, preventing them from capsizing […]

Tips on Cold Calling for Insurance Agents

Communications

ULTATELOctober 21, 2020October 20, 2020No comment

10 Tips on Cold Calling for Insurance Agents

The lack of face-to-face communication in this pandemic is affecting a lot of businesses – especially insurance companies where onsite business meetings and client interactions […]

Customer Service

ULTATELSeptember 14, 2020October 12, 2020No comment

17 Important Customer Service Skills (And How to Improve Them)

To be good at customer service, you have to have a certain set of skills. Some of them are innate, while others can be learned […]

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