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17 Call Center Metrics & KPIs to Measure in 2021 Featured Image

ULTATELNovember 10, 2020November 5, 2020No comment

17 Call Center KPIs & Metrics to Measure in 2021

As a call center manager, you need Key Performance Indicators (KPIs). Call center KPIs are anchors that keep call centers steady, preventing them from capsizing […]

Tips on Cold Calling for Insurance Agents

Communications

ULTATELOctober 21, 2020October 20, 2020No comment

10 Tips on Cold Calling for Insurance Agents

The lack of face-to-face communication in this pandemic is affecting a lot of businesses – especially insurance companies where onsite business meetings and client interactions […]

Customer Service

ULTATELSeptember 14, 2020October 12, 2020No comment

17 Important Customer Service Skills (And How to Improve Them)

To be good at customer service, you have to have a certain set of skills. Some of them are innate, while others can be learned […]

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