Delivering the highest quality of customer service is possible through ULTATEL’s integration with Zendesk.
Are you still switching tabs or apps to pull up customer information, get follow-up notifications or while navigating between your CRM and Phone system?
Well, all that is in the past. With ULTATEL-Zendesk integration you won’t have to waste valuable time, allowing you to improve productivity and focus on the most crucial tasks.
Just like ULTATEL, Zendesk is a cloud-enabled platform, this means that the integration process is seamless and easy to do. Zendesk is a customer service software designed to improve communication with your customers.
As you can see, the benefits of integrating your Zendesk customer service platform with your ULTATEL Cloud-based phone are huge and intuitive. Keep reading to find out more about what this integration can bring to your business.
Zendesk Integrations for VoIP Phone Systems
The Zendesk integration system is one of the most exciting advantages of the ULTATEL business cloud phone system.
It allows users from all over the world to experience the safest and most effective calling and texting while improving call efficiency, customer experience, and overall workflow within your organization.
When ULTATEL is integrated and successfully activated on your Zendesk account, you can place calls by simply clicking on your registered contact or account records.
When you receive an incoming call, you will see a notification with all the relevant information about the caller’s account.
To further improve customer experience, you can attach call notes as well as precisely track the duration of the call on specific contact records.
Zendesk Integration Key Features
When integrating Zendesk with ULTATEL’s cloud phone, there are several amazing features that enhance productivity, workflow, and customer service within your organization.
1. Contact center functionality
The Zendesk chat integration for ULTATEL is capable of handling a very wide variety of communications.
The contact center functionality allows the user to experience all communication processes with one goal in mind – to improve each customer’s experience.
Thanks to the Zendesk VoIP integration with ULTATEL, technical support can be delivered much faster as compared to traditional phone lines.
To further maximize the Zendesk functionality with our contact center solution, each individual interaction between your organization and your customers will be recorded and monitored for achieving maximum workflow efficiency, productivity, and customer service.
2. Personalized, quick response
Integrating the Zendesk app with ULTATEL ensures excellent customer service by allowing the user to personalize and quickly respond to inquiries. Additionally, you can be available 24/7.
Nowadays, customers have the expectation of having their queries answered in a more personal and relatable manner. When using Zendesk, your agents can interact with customers in a very similar way to how they interact with their friends and family.
3. Real-time data sync
Thanks to the Zendesk VoIP integration with ULTATEL, all of your data will be synchronized in real-time, meaning that all data gathered will be stored and coordinated simultaneously.
This integration allows users to multitask without worrying about losing track of any data. Besides, this synchronization of data also enables users to interact across multiple browsers and devices.
4. Unified communication
When you integrate Zendesk with ULTATEL, users will have the ability to access all of their communication tools, in a single platform from anywhere in the world, on any device.
5. Data Tracking
When integrated with Zendesk, all calling activities using ULTATEL can be tracked without fail. Even if a call gets abandoned, it will automatically be recorded and monitored.
This flawless integration has the objective to monitor all communication activities happening within the organization for a more efficient, secure, and productive workflow.
Learn How Zendesk Integrations Can Enhance Your Workflow Today
The benefits of integrating the Zendesk platform with ULTATEL’s cloud phone are evident from the start. Users will not only have all of their data synchronized in real-time but will also be able to experience a more flawless, effective, and efficient workflow.
Find out how Zendesk integrations can enhance your organization’s workflow today by using our live demo or simply requesting a free quote.
Zendesk Integration FAQs
How do I integrate with Zendesk?
In order to integrate ULTATEL with Zendesk, you don’t need to install any app or software. Once ULTATEL is activated, it will automatically appear on your Zendesk account, allowing you to start using it right away. You can call your contacts, customers, or leads using the Zendesk platform.
When you integrate ULTATEL with Zendesk, you will provide the users with a much smoother, efficient, and hassle-less mode for operation.
Does Zendesk have an API?
Yes. Zendesk allows for a flawless integration between the Zendesk platform and ULTATEL’s cloud phone. Thanks to the Zendesk integrations API, all of your data will be synchronized in real-time, allowing you to multitask using a number of different tabs at the same time.
What companies already use Zendesk?
More than 150,000 companies of all sizes from all over the world already trust the Zendesk platform. To name a few, Zendesk is utilized within the NHS, British Government Organizations, Tesco, All Saints, Siemens, and more. The wide application of Zendesk makes the platform suitable for implementation regardless of the industry.
Can the Zendesk platform be used within sales?
Yes, the Zendesk platform can be used within the sales industry. Your sales representatives were hired to sell, not to deal with complex and inefficient software.
The platform is designed to be simple and effective by allowing your representatives to focus on their job. This is only possible as the Zendesk platform removes any friction from funnel updates so that your agents can always access, analyze, and collaborate on relevant funnel data.
Does Zendesk have a knowledge base?
Yes. The Zendesk platform features a knowledge base software designed to improve self-service and empower your agents by providing remote access to relevant information and troubleshooting.