Customer Experience

Customer Service Automation: Pros, Cons, and Best Practices

Are you still deciding to hop on the customer service automation wagon? Are your customer representative agents overwhelmed and can’t even finish their daily tasks because of the customer service loads? Then you’ve come to the right place. We will take you into deep detail…

Unified Communications

What are SIP Lines and How They Work?

A SIP line is the medium that allows you to communicate both locally & internationally cost-effectively & efficiently using phones or mobile phones.

Productivity, Work Culture

How To Reduce Digital Distractions (10 Tips)

Are you the type of person who is always on their phone, checking their emails, and can’t live a day without not acting on that impulse? We all are. We all get distracted. It’s easy to stop what you’re doing for a few minutes to…

Customer Experience

10 Tips on How to Handle Difficult Customers

Difficult customers can be a pain, especially if you don’t know how to deal with them. Learn how to handle difficult customers using these 10 tips.

Sales & Marketing

Response Bias: Definition, Types, Examples, and How to Avoid It

Learn about response bias, the types, examples, and how to avoid them for customer satisfaction.