Business Solutions

What is a Cloud Contact Center? The Definitive Guide to Cloud-Based Contact Centers

With the way businesses have evolved, cloud contact centers are becoming a better solution than traditional call centers. Call centers are built to handle one main channel of communication. A cloud contact center addresses these limitations, allowing a business to level up in customer service,…

Microsoft Teams

What is Microsoft Teams? The Definitive Guide to Teams

What is Microsoft Teams? Microsoft Teams offers a better way for work teams to communicate and collaborate. Amidst the vast variety of collaboration and communication tools available out there, Microsoft Teams is a single solution that contains many key features normally found in separate, stand-alone…

VoIP

What is VoIP? The Definitive Guide to Voice over IP Calling

A VoIP telephone system utilizes Internet Protocol to make calls, instead of using telephone lines. In this article you will learn everything there is to know about VoIP. What is VoIP and How is VoIP Different from a Regular Telephone Line? What does VoIP stand…

Microsoft Teams, Business Solutions

Why Your Business Needs to use Microsoft Teams as a Softphone

Most businesses have made improvements with their means of communicating and collaborating. It is necessary to choose a platform for efficient communication and engagement within your remote team and to provide services to your clients. It is beneficial to understand how to enable voice for…

Microsoft Teams, Business Solutions

What is Direct Routing and How to Use MS Teams as a Phone Central

Nowadays businesses want modernized and efficient communication tools where teams can collaborate efficiently especially when businesses are not operating on-site and rely on remote working. There are two key reasons behind this,  global pandemic COVID 19 and the benefits associated with virtual offices. Considering this…

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