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VoIP FAQs: 20 Questions and Answers About VoIP


Voice-over-Internet Protocol or VoIP allows businesses to streamline many different communication processes. In these VoIP FAQs, we will outline everything you need to know about this incredible technology and how it can improve your business.

Unlike traditional phone systems, VoIP works through the internet. All VoIP calls take place on a cloud-based phone system, which we’ll explain in detail a bit later.

Whether you’re new to the concept of VoIP, or already know what it is and you’re wondering how to employ it in your workplace, you’ve come to the right place. Newcomers to VoIP and experienced users alike will learn something from reading about the most asked questions about VoIP.

Basic VoIP FAQs

1. What is VoIP?

VoIP stands for Voice Over Internet Protocol, a system that allows devices connected to the internet to make and receive phone calls using the internet.

2. What is the cloud?

The cloud is software installed on a server in another place in the world that users can access anywhere they are via the internet. With the cloud, users can access a specific software anywhere there is an internet connection.

3. Is call quality better with VoIP phones?

The quality of most VoIP calls is generally better or equal to the call quality of traditional phones. Since it relies on an internet connection, the quality of a VoIP call largely depends on the quality of your internet connection. However, there are still some things users can do to improve VoIP call quality

4. Can I use my computer when I’m on a VoIP phone?

Yes, VoIP allows users to use their computer that’s connected to the internet at the same time as their VoIP phone.

5. What are the advantages of VoIP?

VoIP offers many benefits for businesses including lower costs, better accessibility, portability, higher scalability, and it can make working remotely much easier for workers and employees.

Advanced VoIP FAQs

6. How much bandwidth does a VoIP call use?

Generally, you would need a high-speed broadband connection to make VoIP phone calls. Ideally, your internet connection should be able to sustain at least 80kbps, however, if there will be multiple VoIP phones making calls at the same time, you will need a better connection. The best way to gauge this is to multiply 80kbps with the number of phone lines connected. This formula should give you a general idea of how much bandwidth your VoIP phones will use.

7. Can I integrate a VoIP system with my alarm system?

In some cases, this is possible. However, many alarm systems cannot be integrated with VoIP. If you want to integrate your alarm system with VoIP, contact the individual alarm company to learn about your options.

8. Can I keep my existing phone number with a VoIP phone?

Yes, most VoIP providers allow this. Ask your provider about the process of using the same phone number for your VoIP phone.

9. Can I disconnect from my current telephone provider after installing VoIP?

Yes, once VoIP is installed, you can disconnect from your current provider. However, make sure to follow the proper procedure.

10. Does 911 work with VoIP?

Yes, VoIP systems are required to include emergency 911 services. Make sure to check with your provider if your physical address will work with their 911 services.

VoIP FAQs on Hardware

11. Do I need a computer for VoIP?

No, most VoIP services only require a phone for their services.

12. Do you need a phone line for VoIP?

No, VoIP does not use a phone line to make or receive calls.

13. Can I use my regular phone for VoIP?

Yes, but you need an Analog Telephone Adapter (ATA) to be able to connect a regular phone to VoIP services.

14. Can I make VoIP calls if there’s no power?

No, since VoIP runs on the internet, if your router can’t turn on during a power outage, you will not be able to make VoIP calls.

15. Do I need a special phone for VoIP?

Yes, you will need a VoIP phone to use these services, which can be purchased from many places, or even leased from your service provider.

16. Does VoIP work without internet?

No, VoIP requires an internet connection to work properly. Without an internet connection, you cannot make VoIP calls.

VoIP FAQs on Software

17. What is VoIP software?

VoIP software is a program that allows users to make and receive calls over the internet.

18. What are the benefits of using the cloud?

Using a cloud-based phone system allows for better communication, more accessibility, easier data storage, and better collaboration.

19. What apps use VoIP?

Examples of apps that use VoIP are Skype, Google, Zoom, and WhatsApp.

20. Are there long-distance charges for VoIP?

Usually, there are no extra charges for long-distance VoIP calls. However, this varies depending on the provider, so make sure to check the long-distance call plans of your provider.

Final thoughts on VoIP FAQs

Now that you have the answers to the most common questions about VoIP, you have a clearer picture of what you can do with the technology. 

VoIP can make communication much smoother and cost-effective for businesses and offices, which is why many organizations are beginning to make the switch. Don’t get left behind!

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