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Leonard Horowitz

Leonard Horowitz has 15 years of Global Directing Customer Support teams and has been leading ULTATEL's 24/7 award-winning team for over 2 years.

24 Posts
Customer Experience

How AI is Revolutionizing Multichannel Customer Support

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Nov 22, 2024
Artificial Intelligence

How AI is Revolutionizing Customer Support in Financial Services

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Oct 16, 2024
Customer Experience

Transforming Customer Service with AI: Key Benefits for Enterprises

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Oct 8, 2024
Customer Experience

Customer Satisfaction Score (CSAT) for Insurance Businesses

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Jul 20, 2024
Customer Experience

Customer Experience Management for Insurance Companies

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Jul 17, 2024
Solutions

How to Get Insights for Targeted Marketing Campaigns Using SMS Surveys – SMS Survey Feature 

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Jul 17, 2024
Business Insights

Seamless Patient Data Sharing via Professional Business Phone

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Apr 2, 2024
Business Insights

Immediate Care Response: Cloud Phone Efficiency

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Apr 1, 2024
Business Insights

Always On Call: Cloud Mobility for Doctors

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Mar 29, 2024
Business Insights

Scaling Up: Cloud Phones in Telehealth

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Mar 28, 2024
Business Insights

Secure Telehealth Talks: How Cloud Phone Systems Protect Patient Privacy

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Mar 27, 2024
Business Insights

Next-Gen CRM Integration: Boosting Insurance Efficiency

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Mar 26, 2024
Business Insights

Streamlining Customer Service: How Unified Communications is Revolutionizing Banking

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Mar 25, 2024
Business Insights

Revolutionizing Dental Practice Efficiency: Mastering Appointment Scheduling and Reminders

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Mar 15, 2024
Business Insights

Enhancing Legal Efficiency: Why Integrate Phone and Case Management Software

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Mar 14, 2024
Business Insights

How to Improve Team Communication in Restaurants

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Jan 5, 2024
Business Insights

The Importance of Strong Communication in Governance

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Jan 3, 2024
Business Insights

How Call Recording Can Help Law Firms

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Dec 29, 2023
Business Insights

How Auto Attendants Can Help Startups

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Dec 27, 2023
Solutions

8 Ways to Establish Effective Communication in Schools

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Dec 22, 2023
Customer Experience

8 Keys to Successful Banking Communication

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Nov 20, 2023
Customer Experience

7 Key Strategies for Effective Communication in Real Estate

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Nov 17, 2023
Customer Experience

12 Tips for Effective Patient-Physician Communication

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Nov 16, 2023
Customer Experience

10 Tips on How to Handle Difficult Customers

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Aug 25, 2022