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8 Ways Cloud Phone System Can Improve Communication

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Today’s business communication has gone beyond the traditional PBX system with outdated hardware to cloud-based phone systems powered by modern technology. 

Cloud phone systems have stretched the boundaries of communication, and it is now so much more than just making voice calls. 

In this article, we will look at eight ways cloud phone systems can improve communication

1. SMS Messaging Option 

SMS messages are most appropriate when an instant response is needed, and cloud phone system providers offer this through their platforms. The SMS messages carry the office phone number and get delivered directly to your customer’s cell phone. According to this article in The Washington Post, today’s customers also love using text messaging options to contact companies.

2. Call Recording Features

From monitoring customer service to training new employees, call recording has immense benefits for the business. Customer service representatives need to hear what they’re doing well and what can be better. It boosts customer service and allows assessing if customers have a great experience with your services. The call recording feature automatically saves your conversations and you can return to review later.

3. Call Transcriptions

Modern cloud-based phone systems have revolutionized call transcriptions. Machine Learning and Voice Intelligence (Vi) have made transcription smarter. There is no need for extensive notetaking during a call. Voice Intelligence listens to the discussion and quickly summarizes what you need. With automation transcriptions, you can focus on what the other person is saying and not worry about taking notes simultaneously.

4. Softphone Technology

A softphone is software that lets you call from a computer or a device connected to the internet. All you need is an internet-enabled device and Voice over Internet Protocol (VoIP). VoIP converts the analog audio signal of the human voice into a digital message that travels over the internet – which means you can communicate from anywhere. Softphones are also less expensive than traditional business phone systems.

5. CRM and App Integrations

Unlike traditional PBX systems, a cloud-based phone system can integrate with your CRM platforms and other productivity applications that your business uses. You can easily connect call data with CRM platforms like HubSpot, Salesforce, or Slack. With several touchpoints that customers can use to communicate with a company, integrations allow for a comprehensive interface where information is easier to find.

6. Voicemail to Email/Text

The Voicemail to email and text features make responding to voicemails easier. Voicemail to email sends your voicemails to your email, so you can listen to it from your inbox wherever you are. Voicemail to text transcribes the audio files into text and emails them to you. You do not have to be at your desk to respond to voicemails. 

7. Virtual Meetings

With a cloud phone system, you can use your phones and laptops to host virtual meetings, seminars, and presentations with people not available in person. This allows your employees and remote staff to have flexible scheduling. Cloud providers offer a unified communication solution to keep all communication sources in one place.

8. Call Conferencing

Call conferencing is made easy with cloud communication apps. Making a conference call does not take more than a few steps. With a single click, you can open a conference call, send an invite to others even if they do not use your cloud solution, and dial into your conference at the set time.


Your business phone system now has so many possibilities with cloud-based phone systems like your personal phones. It’s time to embrace the cloud-based system and utilize the ways aforementioned to make your employees more productive, your customers satisfied and your business flourish.

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