If you run an enterprise-level organization and want an VoIP solution, you need to do your due diligence to avoid buying a small business phone system. You need to know the differences between an enterprise and a residential VoIP solution.
In this article, we distinguish between the two and show the key features to look out for to tell if your VoIP provider is enterprise level.
What is an Enterprise VoIP Provider?
An enterprise VoIP provider offers unified communications system solutions to medium and large businesses and corporations. Companies employ an enterprise VoIP solution to get features beyond the limits of a traditional telephone system. Enterprise VoIP providers support multi-line telephone systems, PBX gateways, on-premise PBX systems, and hosted VoIP.
Enterprise VoIP vs. Residential VoIP
Here are some of the critical differences between Enterprise VoIP and Residential VoIP that you should know about:
| Enterprise VoIP | Residential VoIP |
| Make higher frequency of calls | Lower frequency of calls |
| Have more call management features such as conference calling, call hold, conference bridge, call forwarding; mobility features such as call routing, unified inbox, and mobile apps; and other useful training features. | Have basic and limited features such as voicemail, call waiting, caller ID, call blocking, etc. |
| Increased control, flexibility and customization | Basic without much room for customization. |
Must-Have Enterprise VoIP Solution Features
Your Enterprise VoIP solution must have these features to be genuinely enterprise-level:
- Professional Installation, Training, and Support: An enterprise-grade VoIP provider handles the professional installation, training, and support for your organization. You do not need to worry about finding the time and expertise to hire a third party, or even training your IT team and employees. An enterprise solution provider takes full responsibility from installation and training to maintenance.
- Customizable User Templates: Every employee has some sort of permission activated or blocked on your organization’s phone system. An enterprise VoIP solution has the customizable user templates feature that makes it easier to accommodate any personnel changes. You do not have to go through the same painstaking process to manually enable or disable permissions, whether hired or fired.
- Custom Software Integration: An enterprise-grade hosted VoIP solution can integrate with any type of software application. They recognize you need CRM integrations and accommodate your applications seamlessly.
- Dedicated circuits: Enterprise VoIP providers understand high call quality is essential for large companies and have dedicated VoIP circuits they can deliver to your location. This way, they control QoS and guarantee land-line call quality 100 percent of the time.
Bottom Line
Enterprise-grade VoIP phone systems give your organization increased control and flexibility, more advanced call features, and the professional installation and support you need. Hopefully, with the features outlined in this article, you can align with your organization’s needs and decide on the solution to take your enterprise communication to the next level.
