When talking about investments, money is sure to be involved. But not just limited to small amounts, it can reach from millions to billions, especially when there are a lot of investors taking part in a single project with high stakes. It isn’t an easy task to handle alone by an individual, no matter how seasoned they are when reading stock charts and dealing with shares. Because of this, the investors employ the services of investment management teams. These are professional fund handlers who take a percentage of investment incomes as their commissions and compensate investors with another percentage from capital losses that have occurred under their management.
It doesn’t matter if you’re an investor or fund manager, the thought of losing money is scary. It’s even more terrifying when the losses are huge. Which is why from an investment management team’s standpoint, they need all the help they can get (especially with technology) to increase their chances of making profitable decisions, boost their reputation, or even find ways to ease conversations with clients that aren’t knowledgeable about investing. One successful way to do so is by using a software called voice analytics. Without further ado, we’ll discover the ways on how this tool assists teams of investment managers.
Real-time insights
Voice analytics empowers investment management teams with real-time insights by swiftly processing and analyzing spoken content from various sources, including news, investment-related videos from streaming platforms, social media, and market updates. This technology enables teams to stay abreast of critical events and trends that may impact financial markets their projects have a stake in.
By extracting actionable intelligence in real-time, investment professionals can make timely and informed decisions, adjusting their strategies as market conditions change. All in all, voice analytics provide investment management teams with a competitive edge, enhancing their ability to respond quickly to market dynamics and capitalize on emerging opportunities before the next trade shift happens.
Automated research
Every investment project belongs to its own market, giving management teams the extra task of researching information databases with specific keywords when working. Voice analytics help the teams further by streamlining important data from the speech audio of research results and enhancing data filtration. It does so by automatically extracting, analyzing, and remembering the information from diverse sources such as earnings calls, financial news, and analyst briefings.
Simply speaking, a team just needs to use the tool once and it will know what to look for and what to show the next time it’s opened, saving time and resources in the research process. To make things better, voice analytics possess the “machine-learning” feature, making itself deliver better and updated yet still relevant results whenever a team member enters new search keywords.
As time goes on with the use of voice analytics, investment professionals can quickly evaluate the financial health of companies, track market trends, and identify potential investment opportunities with greater speed and accuracy.
Compliance monitoring
One sad thing about the investing world is that a lot of people are easily enticed to engage in illegal investing methods or use technical loopholes for the promise of quick and high returns. These activities are guaranteed to cause huge financial losses while inviting more problems when caught by the law. An example would be that it would ruin a team’s and each individual manager’s reputation and portfolio, innocent or not.
Yes, cases like this have happened before. Worse, they were facilitated by registered professionals INSIDE legitimate financial establishments, only a few knew what they were getting into was unlawful but withdrew their money right before everything fell apart, and the rest who would know the truth too late cannot recover what was lost.
Voice analytics automatically detects and examines verbal communications of an investment management team to ensure that all information they give to a client adheres to industry regulations and internal compliance policies. This technology facilitates the proactive identification of potential compliance issues by monitoring spoken content for regulatory nuances and ensuring that team members and clients talk only about legal investment decisions. The best use of voice analytics here is making it a requirement to record every team meeting and every conversation done with clients. If there’s a numerical anomaly in the books, the audio recordings will shine truth on it and the rogue team member gets easily identified.
Another help that voice analytics can give to investment management teams and clients is it raises an alarm in real-time when conversations potentially lead to the breaching of industry regulations and internal compliance policies. Think of it as if the tool immediately pops up the “We don’t do that here.” meme when it detects the discussion of illegal stuff.
When compliance checks are automated on voice communications, investment management teams can prevent the risk of regulatory violations, enhance transparency, and demonstrate a commitment to maintaining ethical and legal standards in their operations.
Risk assessment
Which investor or fund manager would hate a tool that warns them when they’re about to make a high-risk investment? The answer would be nobody. In fact, all investors would love to have this kind of technology at their disposal. This is one of the perks voice analytics has and investment management teams can use it to inspect spoken content related to investment strategies, market conditions, and portfolio management. The tool would then identify potential risks and anomalies in verbal communications, and compile them to provide valuable insights into emerging challenges or upcoming disadvantageous shifts in market sentiment.
As a result of systematically analyzing voice data, investment teams can better evaluate and manage risks associated with their portfolios, investment decisions, and market trends. Overall, voice analytics enhances a fund managing teams’ risk assessment process, allowing them to make more informed decisions while proactively addressing potential threats to their portfolio performance. And when an investment manager or management team has a high performing portfolio, more investors will want to avail their services, maximizing total earnings from incomes of multiple accounts.
Fraud detection
Following up on compliance monitoring and risk assessment, voice analytics has a fraud detection feature that investment management teams can use to secure trading activities and other financial transactions. This innovation assists in identifying anomalies or irregularities in verbal communications that may indicate fraudulent behavior. Because when money is involved, anyone can be a fake, not just from your own team but even through an unassuming customer.
The tool detects patterns, deviations, or specific language cues associated with potential fraud, allowing investment professionals to proactively address suspicious activities and safeguard the integrity of their operations in real-time or shut down sham attempts later via review of a recorded conversation.
Voice analytics contributes to a robust fraud detection system, helping investment management teams identify potential threats, protect client assets, and maintain trust within the financial ecosystem, especially when the team has no member with great people-reading skills or if it’s hard to determine a person’s sincerity over distant communication.
Client communication
It would be great for investment management teams if all of their clients can easily understand what they say. The same goes for the other way around. Voice analytics becomes highly useful here by analyzing spoken interactions to glean valuable insights into sentiments, preferences, and concerns. This technology enables teams to understand client needs more comprehensively, tailoring communication strategies to meet individual expectations – a process that’s often ignored. Because let’s face it, most investors only care about gaining profit as soon as possible, not listening to financial jargons and management teams want to get back to work immediately instead of explaining stuff.
However, when both parties want the best scenarios to happen, they need to communicate properly and reach an agreement. Through systematically analyzing voice data from client calls and meetings, investment professionals can identify patterns in client behavior, improve relationship management, and deliver more personalized and effective services. Imagine a transaction smoothly concluded because everyone said what they wanted to say while easily understanding what they needed to understand. This data-driven approach to client communication not only strengthens customer relationships but also helps investment management teams adapt their strategies to better align with the unique preferences of their potential and old clients, ultimately enhancing overall customer satisfaction and loyalty.
Operational efficiency
From the transcriber’s standpoint of an investment management team, the most annoying thing about verbal communications, whether through phone, video conference, or in-person, is that it tends to drag on more than it should. Because obviously, speaking is easier than typing. Then, the longer the conversation is, the more work it is for a person to transcribe from audio into text. To add irritation, it’s required by law.
A voice analytic software contributes to a fund management team’s enhancement of operational efficiency by automating routine tasks such as transcribing and summarizing meetings, conference calls, and other verbal communications. This technology eliminates the manual effort and time associated with reviewing, filtering out unnecessary dialogues, and documenting spoken content, allowing investment professionals to funnel their time and resources into more strategic aspects of their work.
In the future, investment management teams can quickly access, analyze, and easily pinpoint specific and critical information from transcripts whenever needed. The process streamlining done by voice analytics helps fund management teams save plenty of valuable time and resources while contributing to a more efficient workflow.
Performance evaluation
At the end of a specified period, a performance evaluation is the most important thing to do right after checking the finances of all client accounts. Here, voice analytics supports the evaluation process of investment management teams by analyzing the audio related to completed investment decisions, portfolio management, and asset allocation. The software allows teams to systematically assess and extract key points from verbal discussions, providing valuable information for evaluating the success and effectiveness of investment strategies and the team member(s) responsible.
With the help provided by a voice analyzing tool, investment professionals can gain a nuanced understanding of the factors that influence portfolio performance and identify areas that need improvement. This data-driven approach facilitates a more comprehensive performance evaluation, enabling investment management teams to refine their strategies, optimize portfolio outcomes, and make informed decisions for the next investment activities.
Summary
Availing voice analytics technology is a great investment decision a fund management team can make. It eases and enhances every important aspect of their work – from improving the initial communication strategies to converting potential customers down to safeguarding all the clients’ money. However, investment management teams should remember that a voice analytics tool is not omnipotent and mustn’t be totally relied on. It cannot, in any way, predict incoming shifts in financial markets.
All investment decisions regarding the clients’ funds must be done by professionals based on their collective understandings of market fundamentals, trade experiences, researches, and fund management expertises. Voice analytics will only be there to provide a small yet significant assistance based on what it has learned throughout an investment management team’s use of it.
Lastly, when using a voice analytics software, make sure that the verbal audio it analyzes is clear so it can accurately and precisely perform all of its functions. There are several ways you can follow for guiding ideas. Two examples would be playing high-quality investment videos and using quality microphones when recording official conversations.
