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5 Reasons Why On-Premise Phone Systems Don’t Serve You Well Anymore

businesswoman having problems with on premise phone system

It is imperative to understand your needs and the right system to accomplish them as a business. In today’s communications world, the conversation around cloud-based phone systems continually takes the front seat as on-premise solutions become inadequate to handle the technology needs of the business world. 

This article discusses five reasons why on-premise phone systems don’t serve businesses well anymore. 

1. Limited Capacity hinders Scalability 

The first reason why on-premise phone systems don’t serve businesses well anymore in 2022 is that they are usually set up and installed based on current needs without taking cognizance of possible expansion in the coming years. Some on-premise solutions also support a limited number of phone lines, which, once exceeded, requires additional hardware installation. This limited capacity hinders smooth scalability, is costly, and hampers your business growth plans.

2. Outdated Hardware and Discontinued Support 

Legacy systems typically do not allow for growth as they are outdated, and the manufacturers have probably discontinued support for the hardware and software. Since there is no longer support, and they stopped updating the software, if your system experiences a downtime, this could bring devastating implications for your business. 

3. Feature-Rich On-premise Systems need Additional Hardware

One of the differences between on-premise and cloud phone systems is that cloud phone systems offer advanced features and customizations ready to go straight out of the box. To activate these features in on-premise phones, you need additional hardware and servers installed, and there are added upfront costs. Depending on your overall business goals, this might not be a desirable thing to do. 

4. No Data Reporting Capabilities 

Similar to the features, data reporting capabilities of on-phone systems do not come straight out of the box. Additional hardware and software are required to use this advanced feature. This may not serve your business well since data reporting provides a path to measure progress and lets you make informed decisions. It also tells you where to spend the most time and resources and what parts of your business need more attention. 

5. High Support Charges 

Based on your requirements for repairs, fixes, and updates, some on-premise providers can bill you monthly charges on all service tickets and the hours spent on the fixes. If your company depends heavily on these repairs, and you cannot make the changes yourself, then your monthly charges could get too high for comfort. 

Choose a Better Phone System for Your Business 

In the end, you need to consider your current and future technology needs to make the right phone system decision for your business. However, enterprise phone systems offer the best solution for scalability, flexibility, and easy access to the advanced features you need to accomplish your business initiatives.

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