Contact center software is designed to help organizations manage their communication operations. They offer advanced features such as skills-based routing, intelligent routing, analytics, etc., and omnichannel technology that integrate communication across social media, text, video, email, and VoIP.
These capabilities help organizations foster customer engagement, enable workforce management and improve business productivity.
This comparison guide covers everything from features to pricing of the top 5 cloud contact center software.
Best Cloud Contact Center Software
Here we’ll look at the 5 best cloud contact center softwares with their most valuable features and pricing plans:
| Product | Pricing | Features | Support | Trial Period | Reviews |
| ULTATEL | Contact Center: $35.95 Plus: $38.95 Ultimate: $41.95 | Hosted PBX system, CRM integration, Comprehensive call features, Unlimited Calling for US & Canada, Video conferencing, Auto Attendants, IVR, & Music on Hold, Voicemail to Email with Transcription, QA Templates & Analytics, Call Queuing, Call Recording, Monitoring, etc. | 24/7 live customer support | N/A | 4.7 out of 5 |
| Nextiva | [Talk to an expert at Nextiva] | Call recording, Nextiva Business Phone Service integration, Chat, Email, SMS, Enterprise workforce management, Interactions analytics, Entire workflow automation suite | 24/7 support | N/A | 4.2 out of 5 |
| 8×8 | Contact center basics with analytics and collaboration X6: $95 One interface for voice and digital interactions X7: $105 Auto dialing, quality management, and analytics X8: $133 | Skills-based routing, IVR, call recording, CRMReporting & analytics, CX journey mapping, Social media, Chat, email, SMS, real-time multi-screen monitoring | 24/7 telephone, web, and chat support Online forums and FAQs. | Available | 4.0 out of 5 |
| CloudTalk | Starter: $25 Essential: $30 Expert: $50 | Unlimited inbound calls, Call Monitoring, Advanced analytics, Smart queueing, Workflow Automation, Custom onboarding and reporting, Enterprise-level security | Email, Phone Onboarding coach Account manager | 14 Days | 4.3 out of 5 |
| Genesys Cloud CX | Genesys Cloud CX 1: $75 Genesys Cloud CX 2: $110 Genesys Cloud CX 3: $140 Genesys Choice: Enterprise-level annual commitment Genesys DX™ | Inbound and outbound voice, IVR minutes, data storage, API requests, Unlimited email and chat, Workforce engagement Enterprise-level discount | 24/7 global support | 30 Days | 4.3 out of 5 |
ULTATEL
ULTATEL’s cloud contact center solution improves team collaboration and CRM with support for phone calls, audio meetings, and third-party integrations. It effortlessly connects all remote locations and existing company offices, local or international. ULTATEL also offers the best cost-value ratio in the industry.
Pricing (/starting monthly rate):
- Contact Center: $35.95
- Plus: $38.95
- Ultimate: $41.95
Features:
- Hosted PBX system
- CRM integration
- Comprehensive call features
- Unlimited Calling for US & Canada
- Video conferencing
- Auto Attendants, IVR, & Music on Hold
- Voicemail to Email with Transcription
- Unlimited Inbound Faxing
- Call Flow & Unlimited Ring Groups
- Advanced Call Analytics & Reporting
- Extensive Additional Caller Feature
- Impressive voice quality
- Unlimited calling
- Quality Assurance Module
- QA Templates & Analytics
- Call Queuing
- Call Recording, Monitoring, Whispering
- Toll-Free Number & 10,000 Minutes
- Queue Callback
- Customized Reports
- LDAP Corporate Directory
- Multi-Project Conference Service
Support: 24/7 live customer support
Trial Period: N/A
Reviews: 4.7 out of 5
Ready to get started and select a plan that’s right for you? GET A QUOTE NOW.
Nextiva
The intelligent cloud contact center with seamless connectivity via the Nextiva Business Phone Service.
Pricing:
- Core
- Premium
- Optimum
- Ultimate
Features:
- Blended inbound/outbound
- Geo redundancy
- Call recording
- Nextiva Business Phone Service integration
- Chat, Email, SMS
- Enterprise workforce management (WFM)
- Interactions analytics
- Entire workflow automation suite
Support: 24/7 support
Trial Period: N/A
Reviews: 4.2 out of 5
8×8
A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees, and customers.
Pricing (/user/month):
- Contact center basics with analytics and collaboration X6: $95
- One interface for voice and digital interactions X7: $105
- Auto dialing, quality management, and analytics X8: $133
Features:
- Skills-based routing, IVR, call recording, CRM
- Reporting & analytics, CX journey mapping
- Video & audio conferencing + chat
- Social media, Chat, email, SMS
- Screen-recording, real-time multi-screen monitoring
Support: 24/7 telephone, web, and chat support. There are also online forums and FAQ sections on the 8×8 website.
Trial Period: Available
Reviews: 4.0 out of 5
CloudTalk
With over 140 national phone numbers, CloudTalk’s call center software helps growing businesses expand beyond local territories.
Pricing (per user/month. Billed annually):
- Starter: $25
- Essential: $30
- Expert: $50
- For custom offer, contact CloudTalk
Features:
- Unlimited inbound calls, Call Monitoring
- Mobile app
- Advanced analytics
- Real-time client dashboard
- Integrations to other systems
- Skill-based routing, Smart queueing
- Workflow Automation
- Custom onboarding and reporting
- Enterprise-level security
Support: Customer support, Help center access. Email, Phone, Onboarding coach, Dedicated account manager
Trial Period: 14 Days
Reviews: 4.3 out of 5
Genesys Cloud CX
Genesys Cloud CX is the first customer experience application to use an API-first, microservices architecture for unequaled scalability, reliability, and flexibility for all teams.
Pricing (per month):
- Genesys Cloud CX 1: $75
- Genesys Cloud CX 2: $110
- Genesys Cloud CX 3: $140
- Genesys Choice: Enterprise-level annual commitment
- Genesys DX™
Features:
- Inbound and outbound voice
- IVR minutes, data storage, API requests
- Unlimited email and chat
- AI-powered customer engagement
- SMS and messaging app routing
- Workforce engagement management
- Enterprise-level discount
Support: 24/7 global support
Trial Period: 30 Days
Reviews: 4.3 out of 5
Bottom Line
An ideal contact center software does not only manage a high volume of inbound and outbound communications across channels, but it also forms an integral part of a company’s overall CRM strategy. Hopefully, this guide has helped you make the right decision for your organization to enjoy the benefits of moving your contact center solution to the cloud.
