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25 Important VoIP Statistics and Trends in 2022

businessman researching about the latest voip statistics and trends

More and more businesses are switching to VoIP phone systems to not only save costs but also streamline their communication with their customers, vendors, and suppliers. And it’s easy to see why when you consider the benefits these systems offer from analytics to automation and increased productivity. 

With that in mind, let’s look at some important VoIP statistics and trends in 2022.

The US is the Market Leader

Being one of the most technologically developed countries in the world, the US has seen the highest adoption rate for VoIP. (Wisdomplexus)

France and Japan in the Second Place

Following closely behind the US, Japan and France are in second and third with 28 million users and 21 million users respectively. (Wisdomplexus

Businesses Are Abandoning Traditional Phone Lines

According to a 2018 survey, 61% of businesses have switched to VoIP phone systems in favor of traditional phone lines. (Blueface)

More SMBs Will Adopt VoIP

Because it offers so many benefits that can make businesses more productive and profitable, the number of small and medium businesses entering the VoIP market will grow by more than 15% by 2025. (GlobeNewswire)

What Does VoIP Cost?

On average, VoIP systems cost between $20 and $30 per user per month. This could, however, vary based on the features of the specific plan. (

How Much Can Businesses Save?

After switching to VoIP phone systems, businesses saved, on average, between 30% and 50% on their phone costs. ( Apart from allowing businesses to save up to 40% on local calls, they can also save up to 90% on international calls. (

Saving on Total Expenses

Considering that VoIP allows businesses to save significant amounts on their phone costs, it brings about a total saving in expenses of about 45%. (FinancesOnline)

VoIP Makes Conferencing Cheaper

Video conferencing and integrated VoIP features can help a VoIP system reduce a business’s conferencing costs by as much as 30%. (Fit Small Business)

VoIP An Ideal Solution For Startups

Startups can save as much as 90% of their startup costs when using a VoIP system for their communication. (Startupanz)

VoIP Price Will Become Lower

As VoIP becomes more popular and owing to technology advancements, VoIP will become cheaper. In fact, it’s expected that its prices will decrease by about 3% to 5% per year. (

Market Growth

The global market for VoIP services is expected to grow to about $102.5 billion in 2026 while the corporate VoIP service market will grow to $83 billion. (Research and Markets)

Ease of Use of VoIP Systems

67% of employees say that it’s much easier to handle phone calls using a VoIP system compared to traditional landlines. (FinancesOnline)

VoIP Increases Productivity

Increased productivity means employees can do more in less time. Here, VoIP systems can improve a business’s productivity by as much as 77%. (FinancesOnline)

VoIP Saves Time

Even though many businesses switch to VoIP for its cost savings, one of its other benefits is that it allows businesses to save time. In fact, businesses can save up to 32 minutes per day. (UC Laymen’s Guide)

Android is the Leader

Android is the leading mobile VoIP provider, and it’s expected that its market share will be $90 billion in 2024. (Grand View Research)

VoIP Helps Businesses Serve Their Customers Better

VoIP helped a financial institution improve its containment rate by 5% and its CSAT by 25%. In the process, the company saved $100 million. (McKinsey)

Customers nowadays want a seamless customer experience, with 86% of them expecting calls to shift seamlessly between communication channels. (Gladly)

Reliability is Key For Phone Systems

When choosing a phone system, reliability is key as 60% of customers prefer to contact businesses by phone (Small Business Trends)

Customers Prefer Voice Communications

Further emphasizing the need for a reliable and efficient phone system is the fact that 92% of all customer interactions take place on the phone. (Salesforce)

Reliability is the Deciding Factor For Businesses Choosing a VoIP System

Considering that customers prefer voice communications and that the vast majority of customer interactions take place over the phone, it’s understandable that reliability is the main factor businesses consider when choosing a VoIP system. (Blueface)

Illegal Phone Calls on VoIP

VoIP’s popularity has not only brought benefits and there are some drawbacks too. For example, 46% of illegal phone calls are made using VoIP technology. (

Certain VoIP Features Are Important

With remote working becoming increasingly popular and commonplace, certain VoIP features are becoming core components of any offer. For instance, with over 83% of companies spending a third of their time in meetings, video and meeting features are essential. (TechRepublic)

AI Can Make VoIP More Secure

As both VoIP and AI is becoming more advanced, many companies are using these technologies in tandem. For instance, 85% of Fortune 500 companies use AI to protect their VoIP lines against call fraud. (Findstack

Follow Me is the Top VoIP Feature to Improve Productivity

When it comes to improving productivity, the top VoIP feature is Follow Me with conference calling and mobile access in second and third place respectively. (CISCO)

Most Used VoIP Feature

Unsurprisingly, the most used VoIP feature is voice calling and call management, with 67% of businesses using it mainly for this purpose. Apart from this, businesses also commonly use VoIP for message management and remote working. (Spectrum VoIP)

Is VoIP the Future?

Considering the VoIP statistics and trends mentioned above, it’s easy to see why so many businesses use it. Apart from allowing these businesses to save significant amounts of money on their communication and overall operating costs, it also makes them more efficient and productive. The result is that they’re able to serve their customers better and generate more profit.

With that in mind, VoIP truly is the future for business communications.

If you’re in the market for a VoIP phone system for your business, get in touch with ULTATEL. Our cloud-based phone system is the perfect fit for teams of any size and can make their communication systems more efficient, reliable, and robust. Simply put, it will streamline the way your team and your customers communicate.

To learn more about ULTATEL and how we can help you, request a demo today.

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