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Best Phone System Options for Enterprise Businesses

partial view of businessman dialing on voip phone, blurred foreground

When deciding on a phone system for an enterprise business, it is best to choose a solution that fits your company’s requirements. An ideal enterprise VoIP solution improves communication, team collaboration, and productivity. 

Today’s business phone systems offer diverse options to call and collaborate for in-house or remote workers seamlessly. This article will discuss the best options available for enterprise businesses.

Enterprise VoIP 

Enterprise VoIP is a phone system designed to fit the communication needs of large organizations. It provides all public switched telephone network (PSTN) services, plus additional services. Enterprise VoIP is a more secure and scalable version of residential VoIP and can easily integrate with other applications. 

With Enterprise VoIP, one can simultaneously chat, transfer files, share screens, email, and explore other advanced features — all in one interface. They also include call management features such as conference calling, call hold, conference bridge, call forwarding, mobility features such as follow-find call routing, mobile apps, and other helpful training features.

Enterprise VoIP providers take full responsibility for installation, training, and service. You do not need to have the expertise to install your own hosted phone system. Customizable templates make it easy for enterprise businesses to add and remove users. You have more control over employee access on your business phone system. 

Also, one of the ways to identify Enterprise VoIP is its ability to integrate with other business communication tools. It unifies chats, video conferencing, voicemails, email, and web presentation services in one place. Enterprise VoIP providers also have dedicated VoIP circuits to control the Quality of Service and guarantee high call quality.

Enterprise VoIP offers advanced call features like Interactive Voice Response (IVR), call forwarding, and cheap long-distance calling for large enterprise businesses. Enterprise VoIP solutions also provide advanced security features such as IPSec encryption, Voice over Secure IP (VoSIP), Secure Voice over IP (SVoIP), Secure Voice over Secure IP (SVoSIP) to secure communications.

It’s important to know what to look for in an Enterprise VoIP when choosing one for your Business.. Enterprises that implement VoIP benefit from lower monthly maintenance and usage costs. Another benefit is portability which allows for continuous access to the corporate phone system–from any location or device.

Enterprise VoIP also helps businesses improve productivity and response times. Comprehensive features such as unified messaging allow employees to consolidate their work tools and increase efficiency. With increased efficiency comes improved customer service via fast customer response times.

Key System Units

Key System Unit is a phone system option where calls come in via landlines to a central switching unit (a keyphone). The keyphone has buttons to view the status of lines, extensions, and incoming calls. Key systems offer multiple phone lines supported by a key system unit (KSU). 

Many small and medium businesses use Key System Units as they are reliable and easy to use. They also provide some flexibility for expansion.

Private Branch Exchange

A Private Branch Exchange (PBX) phone system is a communication network that uses a server installed and maintained on-site. Traditional PBX does not need the internet to function, and it can be the most reliable. However, its features are limited. It also comes with expensive initial costs and regular maintenance charges.

Cloud PBX phone systems use mobile and web apps to send and receive calls over the internet. It is the most flexible and cost-effective option for small businesses.

Unified Communications

Unified communications integrates multiple enterprise communication tools — such as voice calling, video conferencing, instant messaging, content sharing, screen sharing, real-time document editing, contact center features, third-party business applications, etc. — into a single interface to enhance customer experience and employee productivity. 

Unified communications allow users to switch seamlessly from one device to another, whether on a desktop computer, laptop, tablet, or smartphone. Employees can communicate and collaborate faster, solving customer problems with greater agility. Unified communications simplify work in a world of multiple platforms.

Choosing the Best Phone System for Your Enterprise Business

Hopefully, this has paved the way to guide your decision in choosing the best phone system fit for your enterprise business. The ideal enterprise VoIP comes with advanced call, collaboration, and security features that will enhance your staff and customer experience while improving the business’ productivity.

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