Communication is a crucial factor in all our lives. For businesses, it’s even more important than that. Why do you ask? It’s because if there is an app that helps make communication back and forth smooth and precise, your business will be successful. A VoIP app is the best choice for a slicker to communicate inside and outside your office space, which will make your daily operations and help you ensure strong relationships with your employees, customers, and clients.
There are many ways of communicating. Phones, texting, SMS, emailing, video calls, and voice notes, but one of the most popular and known methods is a VoIP (Voice over Internet Protocol) application. A VoIP allows you and your employees to communicate whichever way they please, by just using the internet.
SMDs and Enterprises choose VoIP due to many reasons. To list, VoIP is a more affordable option for any sizable business. Additionally, it has many high-quality features, including; many subscription options, high-quality connection, offers, team messaging, SMS, voicemail, video conferencing, and phone calls anywhere there is a reliable internet source.
Whether you’re switching to VoIP from a legacy system for the first time or shopping for an upgrade, here is a list of 10 of our favorites for you to choose from.
But first.
What are VoIP apps?
Voice over Internet Protocol (VoIP) apps are software applications that can be conveniently installed on a range of smart devices, including smartphones, tablets, and computers. These apps allow users to make and receive calls over the internet, using the device’s internet connection rather than a traditional phone line. Some popular examples of VoIP applications include Skype, Viber, Zoom, and WhatsApp. With these apps, users can enjoy a range of features, including free or low-cost calls, video calling, and messaging. Overall, VoIP apps offer a flexible and cost-effective way to stay connected with friends, family, and colleagues, no matter where they are in the world.
Ranking Criteria for Best VoIP Apps
Based on the following factors. We choose the best 10 VoIP apps;
- Pricing: As an SMDs or an Enterprise business, you must have a budget for your business. So, considering that each of these apps has different costs, consider that when browsing.
- Call quality: If you need reliable internet, wait to purchase a VoIP app until you get one. VoIP apps solely rely on a great internet connection. A great internet connection translates into better customer service and customer experience for your employees, customers, and clients.
- Functionality: Every modern business in this century has needs. A phone system like VoIP phone service is a crucial asset to your ever-growing company. When we mean “functionality,” we mean unlimited calling options, saved replies to messages when you’re not at your computer or mobile, call recordings to record meetings or leave voicemails—one of the benefits is no lagging when you use your VoIP app, especially when there’s a client present. The best VoIP apps can be available on any smartphone or computer.
- Support: One of the best features VoIP offers is 24/7 customer service. However, as we’ve mentioned before, you can only connect to the best customer service and fix your problems with your internet working. A dependable internet connection is needed here.
10 Best VoIP Apps in 2023
- ULTATEL HUB
- Grasshopper
- Vonage Business Communications
- Nextiva
- Skype
- Viber
- Dialpad
- CloudApp Talk
- Zoom
1. ULTATEL HUB
It is a provider of cloud-based phone solutions that enables all sizes of businesses and their teams to stay connected at any time and any place that has a reliable internet connection. Ultatel was written about in the Top 10 VoIP Solutions Providers list in Enterprise Networking Magazine.
Key Features:
- HD voice and 1080p video calls
- Team messaging
- Video conferencing
- 24/7/365 days support
- Great business collaborations
- Microsoft Teams and CRM Integrations
- Has advanced Interactive Voice Response (IVR)
- Call queuing
- Advanced call analytics
Pros:
- It has voice, SMS, fax, texting, chatting, and video conferencing that is fully customizable.
- Easily scalable.
- Fully managed services that work on the same device, anywhere you are.
- 100% satisfaction guaranteed.
- No overcharge fees and no hidden costs.
- A personal project manager is only dedicated to your company.
- Supported worldwide
- No setup fees
Cons:
- It does not offer a free trial
- No premium consulting
Platform: Mobile and desktop
Pricing: $24.95 per user per month (has monthly specials)
2. Grasshopper
Grasshopper has been around for over two decades. It’s an application that offers many plans, but it is more suitable for small businesses. This app is for you if you are a small business that does not need multiple numbers or phone extensions!
Key Features:
- Voicemail to text transcriptions.
- Number porting
- Gmail integration
- IVR
- Works on both iOS and Android
- Instant response
- Business phone number
- Virtual fax
- Custom greetings
- Simultaneous Call Handling
- Call transfers and extensions
Pros:
- Features like custom greetings, extensions, call handling, and more. • You get your business phone number.
- Setting up is very easy; it only takes a couple of minutes.
- 24/7 support is included in every plan: Via phone, email, Twitter, and Facebook chat.
- Works with your existing phone—no need to buy additional equipment.
- It offers a free trial.
- Download the app from your smartphone or computer. Has iOS and Android versions available to be downloaded.
Cons:
- Best for small businesses. So only some companies should subscribe. • Charges per line, not per user.
- It does not have call recordings or phone call features
- It does not offer premium consulting or integration services
Platform: Mobile and desktop
Pricing: As low as $14/month with their current offer.
3. Vonage Business Communications
It is an American cloud communications (CPaaS) provider for businesses and consumers that makes it possible for teams and clients to communicate on any device through a cloud-hosted feature. It is also one of the first apps to provide VoIP phone systems. It offers mobile and desktop apps, unlimited calling and SMS messages, complete team messaging, and call recording. It all comes in the most extensive plan they offer.
Key Features:
- Unlimited SMS to Canadian numbers
- Toll-free numbers
- Call recording
- Built for Enterprises
Pros:
- It is one of the oldest apps
- Offers mobile and desktop apps
- Offers unlimited callings, SMS messages, team messaging, and call recordings.
- Toll-free numbers
- Have different plans you can choose from
- CRM integrations
- Best VoIP app for businesses with many iPhone users, thanks to features like Siri integration
Cons:
- It is only made for Enterprises. If you’re a small business, search for something that is more cost-efficient.
- One of the oldest apps
- No voicemail recordings
- Lots of hidden fees
- Expensive overtime to keep up
Platform: Mobile and desktop
Pricing: Starts at $19.99 per user per month
4. Nextiva
Offers you all the possible tools for conversations in one place with voice calls, SMS, video, and email with customer service and productivity tools. Nextiva has become popular and one of the most widely used VoIP systems.
Also, Nextiva integrates with famous platforms like Salesforce, Microsoft Teams, and Zendesk. Nevertheless, if you’d want these extras, you will need to pay more for integrations.
Key Features:
- Unlimited voice and video calls
- Internet fax
- Auto-attendant
- Caller ID
- Mobile and computer apps
Pros:
- Reliable customer service
- Offers caller ID
- It can be installed on your mobile and computer apps as well • Has unlimited voicemails and video conferences (voice and video) • Conversation tracking
- Amazon, YMCA, Panasonic, vetch, TACO BELL, United Way, and BARSTOOL SPORTS are a couple of clients.
Cons:
- If you need more lines, you will have to upgrade your plan. • It’s expensive for small businesses.
- It does not have a free trial option for users.
Platform: Mobile and desktop
Pricing: Starts at $23.95 per user per month (for 1-4 users)
5. Skype
It is a telecommunications application that Skype Technologies operate. Skype is an excellent option for a startup business. Some of Skype’s features are; managing video calls, voice calls, and SMS in a separate application.
Key Features:
- Allow up to 100 participants to be in one video and voice call • A computer and mobile application
- Suitable for solopreneurs or personal use
Pros:
- High-quality video conferencing
- Desktop and mobile app
- Perfect screen-sharing option
- Scalable communication tool- user friendly
- It enables more accessible internal communication, safe content sharing, and collaboration.
- Informal workplace instant messaging.
- Office 365-compatible.
- Cross-platform synchronization is possible.
- Offline email messages.
- Syncs with outlook calendar
Cons:
- Has no caller ID
- You can only make domestic calls to non-Skype users in the US if you subscribe to their paid plan
- Sending an MMS message is and isn’t impossible
- Skype lacks basic calling features
- Skype is restrictive if your team plans on growing
- Only used for a team with 20 employees
- The chat history erases when closing the chat window
Platform: Mobile and desktop
Pricing: Starts at $3.59 per month for 2,000 minutes (calls only to the US, Guam, and Puerto Rico)
6. Viber
Viber, or Rakuten Viber, is a cross-platform voice-over IP and instant messaging software application. Viber is a free VoIP app that is not common in the US but prevalent in other parts of the world. You can make calls with Viber anywhere and on almost any device. It’s available on Windows, Mac, Linux, iOS, and Android.
Key Features:
- Video and voice calls, including international ones
- Group chats and calls
- Stickers and GIFs
- File sharing
- Application available on your smartphone or computer
Pros:
- Always secure
- On mobile and desktop
- Offers international calls
- File sharing between anyone who has Viber
Cons:
- It doesn’t offer any business-oriented features like; analytics or automated replies.
Platform: Mobile and desktop
Pricing: It starts at $5.99 per month for unlimited calling.
7. Dialpad
This option is one of the best VoIP apps; it offers businesses features like conference calls and the possibility of going in and out of different phone calls between other devices.
Key Features:
- IVR
- Call recording
- Google Workspace and Office 365 integrations
- Analytics
- Voicemail transcriptions
Pros:
- Setup is effortless
- Unlimited phone calls and sending messages (both SMS and MMS) to the US and Canada
- Call quality is excellent
- Shows records of customers’ calls and messages
- Organizes employees
- Creates an index of customers
- IVR and AI language availability
- Clear sound on calls
- Automatic responses on calls and messages
Cons:
- You must pay separately for toll-free numbers even after an upgrade • Cannot send international texts
- You cannot set up auto-replies unless you upgrade
- Google Voice
- The desktop application is challenging to navigate
- Voice-to-text needs improvement
- The app can slow down your computer
- Spam calls aren’t always filtered
- Weak customer service
- It is expensive for the pro account, which is required in large businesses.
Platform: Mobile and desktop
Pricing: $15 per user per month
8. CloudTalk
It is a cloud-based phone software for sales and support teams in any business. This VoIP system targets most companies that want to enhance their team’s communication capabilities. Also, to increase their number of prospective clients. This software, CloutTalk, joins numerous tools, like voice, video chat, SMS/MSM, file sharing, and more.
Key Features:
- Concurrent calling
- Record calls
- Generates location
- Click-to-call
- Daily summaries of your company’s conversation and analysis
- Session routing and queuing
Pros:
- Daily summaries are sent to your company to help your business follow up.
- It generates the location of where the device or phone call. • All you have to do to call is click.
- It records your phone calls if you want it to.
- Uses CRM or eCommerce tools.
- Your bill comes once a year.
Cons:
- It might be out of your budget to keep up with
- Your bill will come once a year, so you must be aware.
Platform: Mobile and desktop
Pricing: Plans start at $25 per month, billed annually.
9. Zoom
Zoom is the most talked about video and voice conferencing. Zoom just recently developed and released the Zoom Phone. It offers desktop and mobile applications that let you make calls and perform basic tasks.
Key Features:
- Video and voice calls
- A well-known brand
- Offers desktop and mobile accessibility
Pros:
- Voice and video meetings
- Mobile and computer application
- Helps you with simple tasks
- Supports large audiences
- Google Calendar support
- Scalable for Small, Medium, and Large businesses
- Easy to use
- Stream your webinars on Facebook
Cons:
- Outgoing calls are measured and charged for
- Too many subscriptions and add-ons
- Lack of comment control
- HD video is NOT standard
- Inconsistent cloud file sizes
- Loading time speed when signing in or out
- Sometimes it buffers, is unstable, or freezes during your video or voice calls.
Platform: Mobile and desktop
Pricing: Plans start at $10 per month on the Pay-as-you-go plan.
10. WhatsApp
WhatsApp is a popular web-based messaging platform usually used among family and friends. It offers VoIP calling that does not work worldwide. It also has an option for one-to-one conversations, broadcast messaging, or group messaging. It is not a business concern, but you can access a business number account. Lastly, this application is also FREE.
Key Features:
- End-to-end encryption
- User-to-user calls and video chats
- Instant messaging
Pros:
- It’s FREE
- Downloadable on mobile and desktop
- A significant quantity of space
- International phone calls
- User-friendly
- Share live-location
- Email chats
- Reduce data usage for calls
- Ads free
- Send documents
Cons:
- Does not work internationally
- It is not made for businesses
- No virtual assistant
- File size limit
- No sign-out options
- WhatsApp calling limitations
- Self-destructing messages
- Security breaches
- Weak data protection
- Poor web interface
- Slow response to consumer needs
Platform: Mobile and desktop
Pricing: Free
Summary
Investing in a VoIP phone system enables your business into the new age. Ditch your old landline telephone and upgrade to the modern world. VoIP apps are essential for your work team. It is especially crucial for remote or work-from-home workforces. With any of these ten apps, your employees can make voice or video calls from the comfort of their homes.
All of these apps can be used with good internet connections. Some even have free trials and multiple plans to choose from.
