Communication is key to a successful business. Smooth communication can ensure the efficient running of daily operations and help build strong working relationships between employees, customers, and clients.

There are many different ways to communicate, but one of the most popular methods is using a VoIP (Voice over Internet Protocol) app. A VoIP app allows users to make internet calls instead of a traditional phone line.

Many businesses consider using VoIP because of several reasons. For example, VoIP can be more cost-effective than traditional phone lines and has a range of features with call quality often better than a standard phone line. However, most businesses, regardless of their products, whether it’s physical or not, can’t afford to have a dedicated VoIP system.

But, how important a VoIP in a business is that many companies still use this system? Let’s find out!

What is VoIP?

VoIP is short for Voice over Internet Protocol. In simple terms, it’s a technology that allows you to make calls over the internet instead of using a traditional phone line.

A VoIP system converts your voice into digital data and then transmits it over the internet. The person you’re calling also needs to have a VoIP system, which means that you can’t call a traditional phone number with a VoIP system.

However, many VoIP systems can connect to a traditional phone line, which means you can make calls to anyone, even if they don’t have a VoIP system. Still, there are many benefits to using a VoIP system for business.

What are the Benefits of VoIP For Businesses?

There are many benefits to using VoIP for business. From e-commerce businesses to even explainer video companies, here are some of the most important benefits:

  1. Cost-effective: VoIP systems can be more cost-effective than traditional phone lines. This is because you only need to pay for an internet connection, which is often cheaper than a phone line.
  1. Flexible: VoIP systems are very flexible and can be used in a variety of ways. For example, you can use a VoIP system to make calls, send texts, and even video chat.
  1. Scalable: VoIP systems are very scalable, which means that they can be easily expanded as your business grows.
  1. Range of features: VoIP systems often come with a range of features, such as call forwarding, caller ID, voicemail, and more.
  1. Improved call quality: The quality of VoIP calls is often better than traditional phone lines. This is because VoIP calls are not affected by things like bad weather or poor line quality.

The Drawbacks of VoIP For Businesses

However, there are some drawbacks to using VoIP for business. As mentioned above, one can’t make a call with VoIP if the recipients don’t have one. That’s why many companies will depend on the ownership of the VoIP system. Here are some of the most important drawbacks:

  • Reliance on internet connection: VoIP systems rely on a strong internet connection. If your internet connection is poor, then the quality of your VoIP calls will be poor.
  • Not all features are available: Some features, such as call waiting and caller ID, are not available with all VoIP providers.

What is the Best VoIP App For Businesses?

Fortunately, there are many great VoIP apps available that can benefit businesses in terms of easy communication. If you’re looking for a VoIP app for your business, read on to find the best option.

1. ULTATEL Clarity Connect

Clarity Connect is a softphone system that allows businesses and teams of all sizes to stay connected anytime, anywhere, and on any device. Say goodbye to phone hardware that requires maintenance and time-consuming installation.

In the category of VoIP apps, our first choice is Clarity Connect. ULTATEL also made its mark among the top 10 VoIP Solutions Providers list on Enterprise Networking Mag. Let’s look at a few important features that make it an outstanding option:

Features:

HD voice and 1080p video calls

Team messaging

Video conferencing

24/7/365 support

Pricing:

Free

2. RingCentral

RingCentral is one of the most popular VoIP apps on the market. It’s packed with features, has great call quality, and is very affordable.

There are three different pricing plans available, all of which offer unlimited calls. The cheapest plan starts at $19.99 per month, making it a great option for small businesses.

If you need more features, then the other two plans might be a better option. The standard plan costs $27.99, and the premium costs $34.99 per month. Both include features such as call recording and voicemail. The ultimate plan is the most expensive at $49.99 per month, but it comes with a range of features such as CRM integration and toll-free numbers.

Features:

Omnichannel CX

Video meetings with up to 200 participants

Real-time analytics

Popular CRM integrations with Salesforce, Zendesk, and more

Industry-specific integrations with Canvas, Smarsh, and more

Pricing:

Free Trial

Starting from $19.99-$49.99

3. Nextiva

Nextiva is the next pick for the VoIP app, as this software is known for its excellent customer service. The company is US-based and has a team of support representatives who are available 24/7 to help with any issues you might have.

The pros of this app are that it has a wide range of features, is very user-friendly, and offers great call quality. More importantly, the monthly price is lower than its competitors, starting at $18.95 per month.

Features:

Multi-level auto attendant

Desktop and mobile SMS/MMS, up to 1,000 messages per user

Voicemail to SMS notifications

Integrations with Salesforce, HubSpot, and more

Pricing:

Free Trial

Starting from $18.95 – $32.95

4. 8×8

8×8 is another popular VoIP app that offers a wide range of features. It’s especially good for businesses that need to make international calls as it offers low rates to over 60 countries.

The app is very user-friendly and has a wide range of features, such as call recording, voicemail, and call forwarding. The pricing plans start at $15 per month, making it a great option for small businesses.

Features:

Presence detection

Voicemail transcription

Team messaging with document sharing

HD audio and video conferencing with screen sharing for up to 500 active participants

Private/public live streaming of meetings via Youtube

Advanced moderator controls audio and video meetings

Interactive meetings

Pricing:

30-day free trial

Starting from $15 – $44

5. Vonage

Vonage is one of the most effective VOIP apps on the market, perfect for anyone looking for a reliable and affordable way to make calls. With Vonage, you can enjoy clear and concise calling without any of the dropped calls or poor quality that often comes with using a traditional phone service.

What’s more, Vonage is incredibly easy to use, so you’ll be making calls in no time at all! The pricing plans are very reasonable, starting at €0.05 per call made.

Features:

Admin Portal

AI virtual assistant

Call conference

Call Blocking

Call queue

Call screening

Pricing:

Free trial

Starting from €0.05

6. Ooma

Ooma is another pick for businesses that need a simple and affordable VoIP solution. If you’re looking for a VoIP solution that’s simple and affordable, Ooma is a great option.

With Ooma, you’ll get clear HD voice quality, caller ID, call waiting, voicemail, and other features. Plus, Ooma works with your existing equipment and can be scaled to fit your business’s needs.

Features:

Videoconferencing

Call Recording

Enhanced Call Blocking

Voicemail transcription

Caller Info Match

Call Queuing

Salesforce Integration

Hot Desking

Pricing:

Free Trial

Starting from $19.95 – $29.95

7. GoTo Connect

GoTo Connect (previously Jive) is a great option for businesses that need enterprise-level features. The app offers powerful features like document management, group chat, and the functionality of project management tools. GoTo Connect is perfect for businesses that need to streamline their workflow and increase productivity.

GoTo Connect is sleek and has a modern user interface, making it easier to use and can be customized to fit your specific needs.

Features:

Unlimited users

Unlimited auto attendants, call routing, and queues

Video meetings with up to 150 participants

CRM integrations like Salesforce, HubSpot & more

Pricing:

Free Trial

Starting from $24 – $43

8. Dialpad

Dialpad makes communication within your company easier and more efficient than ever before. Some of the stand-out features include HD voice and video calling, instant messaging, group chat, file sharing, and call recording.

Another great thing about Dialpad is that it’s incredibly user-friendly and easy to set up. Even if you’re not tech-savvy, you’ll be able to get it up and running in no time. Plus, competitive pricing means that it won’t break the bank.

Features:

Local number support in 70+ countries

Multiple phone numbers per account

25 ring groups (departments)

10 office locations

Global SMS capabilities

CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)

Pricing:

Free Trial

Starting from $15 – $25

9. Grasshopper

Grasshopper is best for businesses that need a VoIP app with a wide range of features. It offers over 40 different features, such as call forwarding, voicemail, and call recording.

Pricing plans start at $26 per month, making Grasshopper one of the more affordable VoIP apps on this list. That’s why the price is worth it for the range of features on offer.

Features:

Mobile + Desktop Apps

Stay connected with Grasshopper on your desktop, iPhone, or Android device.

Business Phone Number

Business Texting

Call Forwarding

VoIP + WiFi Calling

Virtual Fax

Voicemail

Read Your Voicemail

Pricing:

Free Trial

Starting from $26 – $80

10. MagicJack

Looking for a VoIP app that offers a wide range of features? Then MagicJack is the perfect choice for you! This app allows you to make calls anywhere in the world at very affordable rates. You can also enjoy other features like call forwarding, voicemail, and 3-way calling. Pricing plans start at $43 per year, making MagicJack a great option for small businesses.

Features:

12 Months+ of Service Included

Unlimited calls from the U.S., Canada & Puerto Rico

Unlimited calls to your FREE companion app magicApp

Choose a FREE U.S. phone number or purchase a premium phone number (Vanity, Custom, Canadian – requires an annual renewal fee)

Pricing:

Free Trial

Starting from $43 per year

11. Intermedia Unite

If you’re looking for a powerful and easy-to-use VoIP app, Intermedia Unite is the perfect solution. With Intermedia Unite, you can make and receive calls from your mobile device without using your minutes. Simply connect to a Wi-Fi network and start talking! Intermedia Unite also offers a variety of features that make it an ideal choice for business or personal use.

For example, you can easily transfer calls to other devices, set up conference calls, and use call forwarding. Plus, with the built-in voicemail and call recording features, you’ll never miss a beat. And if you need help, Intermedia Unite’s world-class support team is available 24/7 to assist you.

Features:

99.999% service reliability backed by SLAs

24/7 customer service

Power-certified technical support

Pricing:

Free Trial

Starting from $27.99 – $32.99

Takeaway

VoIP app is an excellent way for businesses to save money on their phone bills. There is a wide range of VoIP apps available, each with its own set of features and pricing plans.

When choosing a VoIP app, it’s important to consider your business needs and budget. The most expensive VoIP app is not necessarily the best option for your business.

Do you have any experience with using VoIP apps for businesses? Let us know in the comments below.