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    Greg Corwin

    Greg is the product marketer for ULTATEL. He develops and markets products that help people do their best work, and enables the businesses they work for grow their revenue.
    call center agents using call queuing to enhance the overall customer experience
    Business Communications

    What Is Call Queuing and How Does It Work? 

    Call queueing can significantly improve your customer experience. Find out what it is and how to make it work for you with this article by ULTATEL.

    Greg Corwin, 6 days ago 0 8 min read  
    customer service agents using call handling services
    Business Communications

    What is Call Handling? The Complete Guide 

    Get all the information about call handling services and how it works. Learn how inbound and outbound calls function and their benefits.

    Greg Corwin, 2 weeks ago 0 10 min read  
    illustration of a call center manager presenting call center analytics
    Solutions

    Using Call Center Analytics To Improve Customer Experience 

    Call center analytics is an important component of the overall customer experience. Learn more about it and why it matters by reading this article.

    Greg Corwin, 3 weeks ago 0 9 min read  
    illustration of effective call center quality monitoring
    Productivity

    5 Best Practices for Effective Call Center Quality Monitoring 

    Discover the 5 best practices for effective call center quality monitoring and how that will make your business thrive.

    Greg Corwin, 4 weeks ago 0 7 min read  
    example of contact center outsourcing
    Business Communications

    The Complete Guide to Contact Center Outsourcing 

    This is a comprehensive guide on contact center outsourcing, how it works, its pros and cons, costs, and how to choose one for your business.

    Greg Corwin, 4 weeks ago 0 11 min read  
    businesspeople researching what is a contact center
    Business Communications

    What is a Contact Center? 

    Learn what is a contact center , how it works, how it differs from a call center, its benefits, types, and why you need one for your business.

    Greg Corwin, 1 month ago 0 8 min read  
    illustration of how social media improves customer experience
    Productivity

    How Social Media Improves Customer Experience 

    Social media is an invaluable tool to improve your customer journey and experience. Read here to learn how to use social media in your business.

    Greg Corwin, 1 month ago 0 6 min read  
    woman in a virtual meeting asking how to share screen
    Solutions

    How to Share Screen (Zoom, Teams, Facetime, and Google Meet) 

    Want to know how to share screen on Zoom, Teams, Facetime, and Google Meet? Here’s a step-by-step guide.

    Greg Corwin, 1 month ago 0 4 min read  
    businessman researching what is a voip firewall and how does it work
    VoIP

    What is a VoIP Firewall and How Does it Work? 

    VoIP firewall is critical to any network security strategy. Learn what a VoIP firewall is and the best practices to boost your VoIP security.

    Greg Corwin, 1 month ago 0 6 min read  
    hosted contact center agent working
    Business Communications

    What Is a Hosted Contact Center? 

    A hosted contact center is a powerful solution to meet customer expectations. Find out the benefits and features of hosted contact center services here.

    Greg Corwin, 1 month ago 0 8 min read  
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    Hot topics

    What Is Call Queuing and How Does It Work? 
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    What is Call Handling? The Complete Guide 
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    Using Call Center Analytics To Improve Customer Experience 
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    5 Best Practices for Effective Call Center Quality Monitoring 
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    The Complete Guide to Contact Center Outsourcing 
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    What is a Contact Center? 
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    What Is Call Queuing and How Does It Work? 
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